PRESENTER: Dennis Singh, Director of Customer ExperienceDennis is deeply passionate about solving problems and helping clients drive measurable value based outcomes. He takes a lot of interest in refining and reviewing how we can improve Customer Experience by a pro-active approach involving data and design thinking. Prior to NEXA, Dennis was a valued member of Westpac’s Senior Management team driving through end to end Customer led projects within Digital Sales, Consumer Finance and Everyday Lending. He also held Senior roles within the UX and CX space and worked for top tier consulting firms and in conjunction with Accenture, Deloitte and other organisations. Dennis lectures at General Assembly part time and when he is not immersed in the world of CX he enjoys the outdoors, music and art. He was recently awarded first at Australia’s nationals in scale models of historic and racing cars.
PRESENTER: Grant Maskell, Independent CX ConsultantWith 16 years experience delivering for well known brands, Grant has worked both client and agency side. Grant started his career working on CD-ROM projects before moving naturally into the web. As a firm believer in the power of design where the user is put at the heart, Grant’s passion for user experience and design, combined with his experience and varied background make him a UX all rounder. Whether he’s working on a desktop application for losing weight or a loyalty programme for a pizza company, user experience underpins everything he does.
