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title: Webinar_Patient interaction Westmead
image: https://info.nexa.com.au/hubfs/LANDING%20PAGES/Webinar%20Service%20Design%20in%20Healthcare/landing%20page%20image.jpg
---

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##### ![patient interaction](https://info.nexa.com.au/hs-fs/hubfs/LANDING%20PAGES/WEBINAR_Patient%20Interaction/patient%20interaction.png?width=225&name=patient%20interaction.png)**Katie Bowden and Adam Heaney proudly presented their recent webinar**

##### MAKING EVERY PATIENT INTERACTION MATTER

**at the Health Infrastructure 2019 conference on August the 7th at Westmead Hospital Campus, NSW**

The presentation highlighted customers' pain points and how to alleviate them by implementing NEXA’s different solutions, ultimately improving their patients’ overall journey. 

**Key takeaways:**

- Exploring complex patient flows
- Creating optimal feedback channels
- Reflecting and testing workflows for new facilities/hospitals
- Implementing solutions for our customers

If you would like to learn more about how NEXA has helped several customers to improve the patient experience and continue to put the patient at the centre of their journey, download the **presentation** and **webinar recording** by filling in the form on this page.

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