patient interaction  


Making every patient interaction matter



In our third Service Design webinar, from our healthcare series, we will be drawing on our knowledge from the last two webinars by providing participants with real-life case studies from leading hospitals. We will demonstrate how our customers are continuing to strive towards making every patient interaction matter.

Join NEXA’s Service Design and Delivery Director, Katie Bowden in partnership with Adam Heaney, Director of Professional Services and Development, who will jointly host this 40-minute webinar, sharing real-life examples of how NEXA’s Q-Flow Patient Journey Platform has helped a number of our customers to improve the patient experience and continue to put the patient at the centre of their journey.

The webinar will highlight customers' pain points and how to alleviate them by implementing NEXA’s different solutions, ultimately improving their patients’ overall journey.

Key takeaways:

  • Exploring complex patient flows
  • Creating optimal feedback channels
  • Reflecting and testing workflows for new facilities/hospitals
  • Implementing solutions for our customers

To find out everything you need to know about Service Design, click here.

© 20221, NEXA Group PTY LTD. All rights reserved. Q-Flow® is a registered trademark of Q-nomy Inc. All other marks are the property of their respective owners. The information contained in this webinar is believed to be accurate and reliable at the time of delivery. *Your email will be added to our monthly newsletter mailing list. You can unsubscribe at any time by clicking on the unsubscribe link at the bottom of the email.


Every day, everywhere in Australia and beyond, NEXA is helping to make more than 100,000+ customer interactions matter.

The magic behind SNSW is that we have the human interface on the frontline and really smart data behind the scenes.
Victor Dominello, Minister of Customer Service

The NEXA project team were extremely insightful and understood both our clinical and technical requirements.
 Informatics and Data Manager, Prince of Wales Hospital

NEXA always delivered on their promises and in many cases exceeded expectations.
Ben Oxford, Curtin Connect Project Lead