SERVICE DESIGN WEBINAR: 

Making every patient interaction matter

In our third Service Design webinar, from our healthcare series, we will be drawing on our knowledge from the last two webinars by providing participants with real-life case studies from leading hospitals. We will demonstrate how our customers are continuing to strive towards making every patient interaction matter.

Join NEXA’s Service Design and Delivery Director, Katie Bowden in partnership with Adam Heaney, Director of Professional Services and Development, who will jointly host this 40-minute webinar, sharing real-life examples of how NEXA’s Q-Flow Patient Journey Platform has helped a number of our customers to improve the patient experience and continue to put the patient at the centre of their journey.

The webinar will highlight customers' pain points and how to alleviate them by implementing NEXA’s different solutions, ultimately improving their patients’ overall journey.

Key takeaways:

• Exploring complex patient flows
• Creating optimal feedback channels
• Reflecting and testing workflows for new facilities/hospitals
• Implementing solutions for our customers

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