speakerWEBINAR: IS PATIENT FEEDBACK
FALLING ON DEAF EARS?
 

VIEW RECORDING

In this 45-minute webinar presented by NEXA’s Director of Professional Services and Development, Adam Heaney, we explore the reasons why patient feedback is critical to improving the quality of care and the overall patient experience at healthcare organisations of all sizes.

Key takeaways:

  • 5 steps to successful patient feedback
  • Best practice feedback collection methods
  • How to measure success and interpret findings
  • The true value of real-time data
  • PLUS learn from real life examples of how patient feedback has transformed healthcare organisations.

TESTIMONIALS

Every day, everywhere in Australia and beyond, NEXA is helping to make more than 100,000+ customer interactions matter.

The magic behind SNSW is that we have the human interface on the frontline and really smart data behind the scenes.
Victor Dominello, Minister of Customer Service

NEXA always delivered on their promises and in many cases exceeded expectations.
Ben Oxford, Curtin Connect Project Lead

The NEXA project team were extremely insightful and understood both our clinical and technical requirements.

  Informatics and Data Manager, Prince of Wales Hospital