Turning the complexity of the patient experience into meaningful improvement
In this webinar join the CEO of Energesse, Dr Avnesh Ratnanesan (Avi) and NEXA’s Service Design Manager, Katie Bowden to learn how to turn the complexity of the patient experience into meaningful improvement.
Key takeaways:
Learn how to measure patient experience with more effective surveys
Learn a Patient Experience Strategy with an Improvement Methodology
Learn how to champion culture change toward improvement
Learn how to achieve outcomes with the right tools and solutions that fits your resources and maturity stage
Who should attend?
If you work in a healthcare organisation and are interested in improving your patient experience then don’t miss this webinar.
Can’t make it? Register and receive the recording.
Dr Avi Ratnanesan is the Chief Executive Officer of Energesse, a leading firm that specialises in improving patient experience and customer experience in healthcare. Energesse provides thought leadership in patient-centred innovation and technology solutions including MES Experience for real-time patient feedback and PanSensic for free-text analytics of patient stories. Dr Avi's career began as a medical doctor in the UK and Australia following his degree from the University of Sheffield. After an MBA (Honours) from the University of Queensland, he ventured into biotech and pharmaceuticals with responsibilities including Chief of Staff at Pfizer Australia, leading the innovation agenda and helping grow the organisation to over a $1 billion in annual revenue.
Avi is an extraordinarily enlightening, inspiring and highly rated speaker whose exploits have been featured in the following media: Sky News, ABC, SBS, Channel 11, SMH, Insurance Business America and more.
As a former medical practitioner, corporate strategist and technology innovator, he is making a difference in the world by advising teams, organisations, businesses and governments. Dr Avi is also a customer analytics expert, ably guiding organisations with actionable insights towards competitive advantage and higher ROI.
Katie is passionate about informatics and digital healthcare and for the past 11 years she has worked as a Health Information Manager across a number of Local Health Districts in NSW Health. She has been involved in numerous electronic medical record implementations and upgrades including several modules of Cerner Millenium and MOSAIQ (Oncology Information System).
Katie has worked closely with outpatient facilities concentrating on change management and striving for best practice as a result of streamlining future business processes. She excels at project management and successfully implemented Q-Flow at Prince of Wales Hospital within Cancer and Haematology Services earlier this year.
Katie is an avid series watcher and serial shopper. Sun, sea and sand make her smile as does spending time with her family and friends.
Every day, everywhere in Australia and beyond, NEXA is helping to make more than 100,000+ customer interactions matter.
Every day before we had NEXA’s Patient Flow solution, we would have two queues, from the reception desks … out the front doors and this would impact on ambulance staff and other critical visitors… now we haven’t had one queue!
This solution has relieved front line staff and has immensely improved the patient experience.
Belinda Faulkner, NUM, The Prince Charles Hospital
The real time reporting capabilities of Q-Flow means we now have timely, accurate information upon which we can evaluate choices. We have the data to make informed decisions to keep improving our service to the public.
Anton Dowling, Acting Branch Manager, Medicare
The NEXA project team were extremely insightful and understood both our clinical and technical requirements.
Improve the customer experience, with real data. NEXA is an Australian company that delivers innovative solutions to streamline the customer journey.
CONTACT US
| +61 (02) 8383 3800
sales@nexa.com.au
NEXA Group Pty Ltd
Level 6, 1 Newland Street,
Bondi Junction 2022
NSW Australia