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Turning the complexity of the patient experience into meaningful improvement


Confused about the complexity of the patient experience? Many clinics, departments, hospitals and health services are placing a greater importance on improving the patient experience. However, as the term 'patient experience' is broad and is loosely defined, it can be a struggle to know what solution your patients really need - and what you need to do about it! NEXA in partnership with Energesse is hosting this online masterclass to share case studies and best practice to help you define a clear, strategic methodology to help you BEGIN and ADVANCE your improvement efforts to get the best outcomes, return on investment and minimise wasted effort.

In this webinar join the CEO of Energesse, Dr Avnesh Ratnanesan (Avi) and NEXA’s Service Design Manager, Katie Bowden to learn how to turn the complexity of the patient experience into meaningful improvement. 

Key takeaways:

  • Learn how to measure patient experience with more effective surveys

  • Learn a Patient Experience Strategy with an Improvement Methodology

  • Learn how to champion culture change toward improvement

  • Learn how to achieve outcomes with the right tools and solutions that fits your resources and maturity stage

Who should attend?

If you work in a healthcare organisation and are interested in improving your patient experience then don’t miss this webinar.

Can’t make it? Register and receive the recording.


Every day, everywhere in Australia and beyond, NEXA is helping to make more than 100,000+ customer interactions matter.

Every day before we had NEXA’s Patient Flow solution, we would have two queues, from the reception desks … out the front doors and this would impact on ambulance staff and other critical visitors… now we haven’t had one queue!
This solution has relieved front line staff and has immensely improved the patient experience.
Belinda Faulkner, NUM, The Prince Charles Hospital

The real time reporting capabilities of Q-Flow means we now have timely, accurate information upon which we can evaluate choices. We have the data to make informed decisions to keep improving our service to the public.
Anton Dowling, Acting Branch Manager, Medicare

The NEXA project team were extremely insightful and understood both our clinical and technical requirements.

 Katie Bowden, Informatics and Data Manager, Prince of Wales Hospital