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 WEBINAR: 
HUMAN-CENTRED SERVICE DESIGN IN HEALTHCARE

PLACING PATIENTS AT THE CENTRE OF THE JOURNEY

 

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Patient interactions with healthcare services have changed dramatically over the past decade with the advancements in technology and shifting patient expectations. As a result, the design and delivery of healthcare services need to put patients at the centre of their journey.

Join Katie Bowden, NEXA’s Service Design and Delivery Director, for an insightful 40-minute webinar "Human-Centred Service Design in Healthcare: Placing patients at the centre of the journey". She'll explore:

  • The foundational principles of service design and how these can be applied in healthcare to improve existing services or create new ones.

  • The changing role of the patient in the delivery of service.

  • Real-life case examples from recent projects undertaken at large healthcare providers in Australia.

Key takeaways:

  • What is service design and why is it important for healthcare providers?

  • The 5 principles of service design

  • A simple 4 step process to implementing service design methodology in healthcare

  • Recent examples of human-centred service design in action


Who should attend?

If you work in a healthcare organisation and are interested in improving your patient experience then don’t miss this webinar.

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