PLACING PATIENTS AT THE CENTRE OF THE JOURNEY
Patient interactions with healthcare services have changed dramatically over the past decade with the advancements in technology and shifting patient expectations. As a result, the design and delivery of healthcare services need to put patients at the centre of their journey.
Join Katie Bowden, NEXA’s Service Design and Delivery Director, for an insightful 40-minute webinar "Human-Centred Service Design in Healthcare: Placing patients at the centre of the journey". She'll explore:
The foundational principles of service design and how these can be applied in healthcare to improve existing services or create new ones.
The changing role of the patient in the delivery of service.
Real-life case examples from recent projects undertaken at large healthcare providers in Australia.
Key takeaways:
What is service design and why is it important for healthcare providers?
The 5 principles of service design
A simple 4 step process to implementing service design methodology in healthcare
Recent examples of human-centred service design in action
Who should attend?
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Katie is passionate about informatics and digital healthcare and for the past 12 years she has worked as a Health Information Manager across a number of Local Health Districts in NSW Health. She has been involved in numerous electronic medical record implementations and upgrades including several modules of Cerner Millenium and MOSAIQ (Oncology Information System). Katie has worked closely with outpatient facilities concentrating on change management and striving for best practice as a result of streamlining future business processes. She excels at project management and successfully implemented Q-Flow at Prince of Wales Hospital within Cancer and Haematology Services earlier this year. Katie is an avid series watcher and serial shopper. Sun, sea and sand make her smile as does spending time with her family and friends.
Every day, everywhere in Australia and beyond, NEXA is helping to make more than 100,000+ customer interactions matter.
It’s not just the technology tools we’re providing but it’s the people and implementing those tools, which we see as one of the great parts of our success.
Glenn King, Services NSW
The NEXA project team were extremely insightful and understood both our clinical and technical requirements.
Informatics and Data Manager, Prince of Wales Hospital
NEXA always delivered on their promises and in many cases exceeded expectations.
Ben Oxford, Curtin Connect Project Lead
Improve the customer experience, with real data. NEXA is an Australian company that delivers innovative solutions to streamline the customer journey.
CONTACT US
+61 (02) 8383 3800
sales@nexa.com.au
NEXA Group Pty Ltd
Level 6, 1 Newland Street,
Bondi Junction 2022
NSW Australia