Improving communication between patients and health care providers


A lack of communication between healthcare providers and patients can be a major cause of frustration, especially in waiting rooms. The ‘line of visibility’ is a key component of service design because it separates all service touchpoints that are visible to the patient from those that are not. By applying service design methodology to address this gap in the patient experience, we can streamline processes and implement effective communication tools to empower the patients while they wait.

In this 40-minute webinar NEXA’s Service Design Manager, Katie Bowden and Director of Professional Services, Adam Heaney to learn how service design methodology can improve communication between patients and health care providers. 

Key takeaways:

  • Defining the Patient Experience
  • Elements of Service Design Blueprints
  • The importance of communication in the waiting area
  • The challenges/ obstacles surrounding wait time communication
  • How to overcome those challenges
Watch this 30-second video for a sneak peek into the webinar content.

Who should attend?

If you work in a healthcare organisation and are interested in improving your patient experience then don’t miss this webinar.

Can’t make it? Register and receive the recording.

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Every day, everywhere in Australia and beyond, NEXA is helping to make more than 100,000+ customer interactions matter.

It’s not just the technology tools we’re providing but it’s the people and implementing those tools, which we see as one of the great parts of our success.
Glenn King, CEO Services NSW

NEXA always delivered on their promises and in many cases exceeded expectations.
Ben Oxford, Curtin Connect Project Lead

The NEXA project team were extremely insightful and understood both our clinical and technical requirements.

 Katie Bowden, Informatics and Data Manager, Prince of Wales Hospital