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TOPIC 1: Appointment Scheduling

Join NEXA and UK-based guest host Simon Pearson, as we highlight the internal and external value of scheduling appointments. We will also showcase Q-Flow capabilities to manage every interaction associated with an appointment.

Key takeaways:

  • How to manage appointments to in-store/centre arrivals – Clicks to Bricks
  • The importance of the customer interactions before, during and after an appointment and how to streamline these using technology
  • The benefits of automating appointments for customers and staff
  • Case Study: Appointment scheduling in action


Every day, everywhere in Australia and beyond, NEXA is helping to make more than 100,000+ customer interactions matter.

The magic behind SNSW is that we have the human interface on the frontline and really smart data behind the scenes.
Victor Dominello, Minister of Customer Service

NEXA always delivered on their promises and in many cases exceeded expectations.
Ben Oxford, Curtin Connect Project Lead

The NEXA project team were extremely insightful and understood both our clinical and technical requirements.

 Informatics and Data Manager, Prince of Wales Hospital