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title: Webinar_Appointment Scheduling
description: Join NEXA and UK-based guest host Simon Pearson, as we highlight the internal and external value of scheduling appointments. We will also showcase Q-Flow® capabilities to manage every interaction associated with an appointment.
---

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![solution insights heading](https://info.nexa.com.au/hs-fs/hubfs/LANDING%20PAGES/1%20Queue%20Management/solution%20insights%20heading.png?width=789&height=107&name=solution%20insights%20heading.png)

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### VIEW RECORDING

##### TOPIC 1: Appointment Scheduling

Join NEXA and UK-based guest host **Simon Pearson**, as we highlight the internal and external value of scheduling appointments. We will also showcase Q-Flow capabilities to manage every interaction associated with an appointment.

**Key takeaways:**

- How to manage appointments to in-store/centre arrivals – Clicks to Bricks
- The importance of the customer interactions before, during and after an appointment and how to streamline these using technology
- The benefits of automating appointments for customers and staff
- Case Study: Appointment scheduling in action

## ![simon](https://info.nexa.com.au/hs-fs/hubfs/LANDING%20PAGES/1%20Queue%20Management/simon.png?width=187&height=187&name=simon.png)PRESENTER: **Simon Pearson**

Simon Pearson is the principle consultant for SJPC with over 20 years in the IT industry, 10 of those working in Customer Journey Management and Optimisation. As an architect, he has worked on some of the largest enterprise CX projects globally, in Healthcare (Public and Private), Government (Federal, State and Local), Retail and Education. Simon has worked closely with NEXA Group over the last 5 years to help design and implement the strategy for deploying Q-Flow into BUPA, Royal Children’s Hospital, Department of Immigration and Border Protection, Service New South Wales, and many other clients.