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FREE Service Design eBook

Learn how to assess, improve and innovate your services for your customers.

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Whether you’re a medical clinic, a local café, restaurant, fashion retailer or a local council, the quality of your customers’ experience will always come down to the quality of your Service Design.

This is why the process of Service Design is so important.

Download our free Service Design eBook today and learn how to assess, improve and innovate your existing services, as well as design new ones.



Every day, everywhere in Australia and beyond, NEXA is helping to make more than 100,000+ customer interactions matter.

The magic behind SNSW is that we have the human interface on the frontline and really smart data behind the scenes.
Victor Dominello, Minister of Customer Service

NEXA always delivered on their promises and in many cases exceeded expectations.
Ben Oxford, Curtin Connect Project Lead

The NEXA project team were extremely insightful and understood both our clinical and technical requirements.

Informatics and Data Manager, Prince of Wales Hospital