The fundamentals of queue management
Even though the average human being will spend 6 months of their life waiting in queues, the waiting experience is generally described as ‘frustrating, annoying, demoralizing and time consuming’.
Poorly managed queues can negatively impact your customer experience, staff productivity and ultimately your organisation’s profitability. In this free eBook we explore the principles of queue management and how to streamline the waiting experience and control your customer flow. We also explore the psychological impact of waiting on your customers and reveal 7 tips on how to reduce wait times.
If you are interested in:
Download our free eBook today and transform your waiting experience.
Every day, everywhere in Australia and beyond, NEXA is helping to make more than 100,000+ customer interactions matter.
The magic behind SNSW is that we have the human interface on the frontline and really smart data behind the scenes.
Victor Dominello, Minister of Customer Service
NEXA always delivered on their promises and in many cases exceeded expectations.
Ben Oxford, Curtin Connect Project Lead
The NEXA project team were extremely insightful and understood both our clinical and technical requirements.