---
title: NLGCSN competition
image: https://info.nexa.com.au/hubfs/patient-1.png
---

[![Gradient.png](http://cdn2.hubspot.net/hub/2500081/hubfs/Gradient/Branding/Gradient.png?width=2915&height=816&name=Gradient.png "Gradient.png")](http://inboundpixels-2500081.hs-sites.com/gradient-home)

- [Default HubSpot Blog](https://blog.nexa.com.au/blog)

[![nexa-logo sml.png](https://info.nexa.com.au/hs-fs/hubfs/nexa-logo%20sml.png?width=200&height=65&name=nexa-logo%20sml.png "nexa-logo sml.png")](https://nexa.com.au/)

##### ![queue question](https://info.nexa.com.au/hs-fs/hubfs/queue%20question.png?width=300&name=queue%20question.png)

##### COMPETITION TIME

##### What is the average length of time spent in a council queue?

Enter your answer in the form below and stand a chance to win xxxxxxxx

### ANSWER HERE

**NEXA’s Solution for Councils:**

NEXA’s customer journey management solution is already improving the customer experience in 24 Councils and the team is eager to demonstrate it and connect with the delegates at the Conference.

 

NEXA’s Solution for Councils is flexible and cost-effective to meet the specific needs of each Council, regardless of size. By actively managing and directing each step of the customer journey in your Service Centre, customers’ needs are met and staff are empowered to deliver outstanding service. Management also have access to reports so they can monitor service levels, wait times, services provided, volume of customers and more.

**Tailor your solution to meet your Council’s needs. Select from the following offerings:**

- Experience Design
- Appointment Scheduling
- Queue Management
- Business Process Management
- Resource Management
- Feedback

## ![bill](https://info.nexa.com.au/hs-fs/hubfs/bill.png?width=187&name=bill.png)Bill Thompson, NEXA Account Director

For the past 8 years Bill has been integrally involved in assisting Hospitals and Community Health across Australia and New Zealand to improve their patient experience. His deep industry knowledge, lateral thinking and passion for making a difference, ensures Bill and his team provides effective and long term patient management solutions. Bill has a natural flare for fostering relationships and was successful in his previous roles within NCR, Verifone and Deutsche Bank in Australia and the UK.