queue question
 COMPETITION TIME 
What is the average length of time spent in a council queue?


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NEXA’s Solution for Councils:

NEXA’s customer journey management solution is already improving the customer experience in 24 Councils and the team is eager to demonstrate it and connect with the delegates at the Conference.
 
NEXA’s Solution for Councils is flexible and cost-effective to meet the specific needs of each Council, regardless of size. By actively managing and directing each step of the customer journey in your Service Centre, customers’ needs are met and staff are empowered to deliver outstanding service. Management also have access to reports so they can monitor service levels, wait times, services provided, volume of customers and more.

Tailor your solution to meet your Council’s needs. Select from the following offerings:

  • Experience Design

  • Appointment Scheduling

  • Queue Management

  • Business Process Management

  • Resource Management

  • Feedback